Returning item(s) for a refund or exchange must be made within 14 days of receiving the order. Any returns made after this period may be rejected and sent back to the original delivery address.
If you have any uncertainties as to whether you’re eligible to return an item, please contact our Customer Experience Team.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches PMA Fitwear’s premises. We highly recommend sending returns on a recorded delivery service to avoid any issues with the return reaching us. However, this is at customers’ discretion.
Refunds are issued against the original payment method used on the order and will reach your account within seven working days of PMA Fitwear receiving the return. You will receive an email confirming your refund.
Exchanged items will be dispatched via a paid postage bag supplied by the customer within 7 working days of your return being processed (If one isn't supplied, we will purchase the bag at the cost of the customer). If there are any issues with your return you will be contacted via email.
• We CANNOT accept returns or exchanges on any items which have been washed.
• ANY items returned covered in animal or human hair will NOT be accepted.
• ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
If you believe your product is defective you will be asked to send photos and, if deemed faulty, we may ask you to return the item for quality control purposes.
We request that you keep all receipts when returning a consignment, as we require these as proof for reimbursement purposes.